The full platform

Everything AutoStay 360 actually does, laid out plainly.

No jargon, no feature-grid padding. Here's every part of the system, organized the way you'd actually think about your operation.

01 — AI Concierge

Answers the questions you used to answer, day or night

Trained on your property's own information — your amenities, your policies, your local recommendations — not a generic hospitality script. Not a dumb chatbot you spend days manually feeding information. Just point it to where the information is (your website, your emails, etc.) and watch it teach itself. Guests can reach it by chat, SMS, email, or voice.

Multilingual, so guests get answers in their own language
Knows when it doesn't know — escalates to you or your staff instead of guessing
Handles routine requests end to end; routes anything sensitive or unusual to a person
You approve what it knows before it goes live — no surprises

02 — PMS Integration

Works with the reservation system you already have

You don't replace your PMS to use AutoStay 360. The platform connects to what's already running — including systems most vendors have never heard of.

Native, deep integration with major systems (including Oracle OPERA Cloud)
A generic connection path for PMS platforms without a dedicated integration
Works even with older or bespoke systems that have no public interface at all
No forced migration, no new system to learn

03 — Lock & Access Integration

Smart access, without the smart-lock price tag

Guest access can run through affordable hardware built for exactly this — standard batteries, no charging docks, remote battery monitoring so you find out before a guest does. Built to expand across additional lock brands and protocols over time.

Hardware priced for independent operators, not chain-scale budgets
Standard replaceable batteries, not proprietary rechargeables
Remote monitoring with proactive low-battery alerts
Architecture designed to support additional lock protocols as they're added

04 — Automated Access Management

Keeps working even when your internet doesn't

Access is provisioned automatically as reservations move through their lifecycle — and it keeps running locally at the property during an internet or connectivity outage, reconciling everything the moment the connection returns.

Automatic credential issuance and revocation tied to real reservation status
Local execution survives outages — no “wifi's down, nobody can check in”
Backup access paths for exactly the moments you can't afford to be wrong
A full audit trail of every access event, always available to you
Handles early check-in and late checkout requests automatically, and notifies housekeeping

05 — Online Check-In & Payment

Check-in that happens before the guest even arrives

A hosted check-in flow your guests complete on their own phone — you choose exactly what it collects.

Toggle on payment collection, a security pre-authorization, or ID photo capture — based on your policy
Requires no special equipment. Guests can use their devices or any tablet you provide in your lobby
Confirmed details flow back into your PMS automatically
Guest receive access credential the moment check-in is complete. Credentials activate at check-in time only

06 — Phased Migration

Adopt it room by room, on your own schedule

You don't flip a switch for the whole property at once. Rooms move over one at a time, whenever you're ready.

A guest already checked in never gets disrupted mid-stay
Guests are automatically routed to the right check-in experience, whether their room has migrated yet or not
Nothing is forced, and nothing is permanent until you're ready

07 — Early Check-In & Late Checkout

Handle the requests that used to interrupt your day

Guests or your staff can request an early arrival or a late departure, and you decide how much of that decision to automate.

Set the rules for when a request can approve itself automatically
Anything outside those rules goes to a person — never an uncertain guess
You stay in control of the policy at all times
Housekeeping automatically alerted of rooms needing earlier or later preparation than normal

08 — AI Usage, In Plain English

See exactly what the AI is doing — and what it costs

Every conversation is visible to you, not a black box. Costs are shown in plain currency terms tied to real usage — never buried in technical units you have to decode.

Review any guest conversation the AI handled
Don't like a specific answer your concierge provided to a guest? One click to improve its answer in the future
No surprise bills, no jargon — just what it did and what it cost
See usage and cost broken down by conversation, channel, and time